Direct Primary Care is a relatively new idea, so it is worth discussing the founding principles.
Direct Primary Care (DPC) is an innovative alternative payment model for primary care being embraced by patients, physicians, employers, payers and policymakers across the United States. The foundation of DPC is an enduring and trusting relationship between a patient and their primary care doctor.
Empowering this relationship is the key to achieving superior health outcomes, lower costs and an enhanced patient experience. DPC fosters this relationship by providing excellent customer service.
In terms of customer service, the health care system in the United States has failed. There are so many frustrations from the perspective of a customer: long wait times to get an appointment, long wait times at the office, unresponsive doctors, as well as confusing and unclear pricing.
Direct Primary Care addresses these shortcomings of the fee-for-service system head on. When you enroll in a DPC practice, you will have your doctor’s cell phone number, email address, and the assurance that you can have a same-day or next-day appointment, guaranteed.
In addition, DPC enables unhurried interactions – you won’t feel like you’re being rushed out the door with your DPC doctor. These extended visits allow for discussions to assess lifestyle choices, behaviors, and treatment decisions that maximize long-term health and wellbeing.
How is this possible? Direct Primary Care doctors typically limit their practice size to 500 members. This relatively small panel size allows doctors to be committed to their patients, to deliver excellent customer service.
To become a member of Plum Health Direct Primary Care in Detroit, Michigan, check out our contact page, here.
- Paul Thomas, MD